Privacy Policy

White Wave is a GDPR compliant organisation and a member of the ICO. Please find below information about your data and how it is used.

Lawful Basis
As a therapy business we hold a combination of standard personal contact details and relevant health/medical details for all our clients. These are held on the basis of “Vital Interests”. In other words, this knowledge enables us to do our job.

Your Information
At your first appointment two key documents will be generated.  A Disclaimer and Consent Form which includes your contact details – and a full personal health Consultation Form, completed during the first half hour of the appointment. This information provides the basis for all of your subsequent appointment. The initial session to be carried out is then discussed – and agreed. 

The Consultation Form, noting the agreed session content, is then signed by you, the client – thus giving consent – and the session can commence. I keep notes on all sessions with you. The Disclaimer & Consent Form, Consultation Form and all follow-up session notes – maintained on paper – are held together in your personal record file. The information is updated, as necessary, on all subsequent visits. 

Due to the pandemic, there will be an additional consultation document for specific CD-19 related information, and an additional consent form to complete stating that: –
a) you have not been in contact with anyone with CD-19 in the last 14 days, to your knowledge
b) that you are not experiencing any symptoms of CD-19
c) that should you contract the virus you must inform White Wave asap.
There will also be a disclaimer from the therapist with exactly the same information.

Storing your information
All client record files are stored in a lockable fire proof cabinet. Only your contact details are held on my Computer and iPhone address books – for contact purposes only. No personal, health or medical information is stored on-line. All devices are password protected and encrypted.

Retaining your information
Legally, all adult records must be retained for seven years following the date of last contact. Children’s records are retained until their 26th birthday. You have the right to ask me to destroy your records, but that request must sit within my legal commitments.

Accessing your information
Your records are accessed only by me, in preparation for subsequent appointments. You have the right to request a copy of your records at any time.

Sharing your information
Your information will be kept strictly confidential unless there are legal grounds for me to disclose to a third party, or in agreement with you to refer you to another therapist. I shall always inform you if disclosure becomes necessary and seek your permission and co-operation first.

Destruction of Documents
All documents will be destroyed seven years after your last appointment. They will be put through a cross shredder. All emails and contact details will be deleted.

Email marketing
By completing the “sign up for White Wave mailing” section on the right hand side of this website, you are giving your consent for White Wave to hold your email contact details and to send you (very) occasional special offers and promotional information.

You can either complete the on-line form or tick the box on your Consent Form at your first appointment to receive these mailings.

You can unsubscribe at any time, either through the ‘Unsubscribe’ button on the email or by emailing direct to

White Wave uses Mail Chimp as its mailing list platform. Mail Chimp is GDPR compliant.

White Wave uses 1&1 and Word Press to support its website. Both platforms are GDPR compliant.

If, for any reason, you are not happy with how your data is handled, please raise your concerns with me first, so that we can seek a resolution. If you are still not satisfied, then you have the right to complain to the Information Commissioner’s Office (ICO).

Jennie Parke Matheson
July 2020

  • White Wave in 2023…

    White Wave has been fully operational, accommodating Covid, since July 2020, with necessary due care. The use of PPE – if required or requested – and working in a Covid-safe environment will continue.

  • Contact White Wave

    If you have an enquiry or to make an appointment:- Telephone: 020 8444 7570

  • New Wellness Workshops

    Introducing our new Wellness Workshops. 6 Complementary Therapy sessions for Personal bookings. For more info click HERE.

  • Hands-On Training re-opening

    Mentoring, Supervision and Tutoring will shortly be available for qualified, returning, trainee and hopeful massage therapists. For further details click HERE.

  • Gift Vouchers for all occasions…

    For Birthdays, Anniversaries, Easter, Mothers Day, Fathers Day and Christmas – a relaxing therapeutic Massage or Energy Work gift for someone you care about, to help them unwind…

  • Special offers -10% discount

    If you pay in advance for 4, 5 or 6 sessions you will receive a 10% discount. For more info, click HERE

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