Privacy Policy

White Wave is a GDPR compliant organisation and a member of the ICO. Please find below information about your data and how it is used.

Lawful Basis
As a therapy business we hold a combination of standard personal contact details and relevant health/medical details for all our clients. These are held on the basis of “Vital Interests”. In other words, this knowledge enables us to do our job.

Your Information
At your first appointment two key documents will be generated.  A Disclaimer and Consent Form which includes your contact details – and a full personal health Consultation Form, completed during the first half hour of the appointment. This information provides the basis for all of your subsequent appointment. The initial session to be carried out is then discussed – and agreed. 

Consent
The Consultation Form, noting the agreed session content, is then signed by you, the client – thus giving consent – and the session can commence. I keep notes on all sessions with you. The Disclaimer & Consent Form, Consultation Form and all follow-up session notes – maintained on paper – are held together in your personal record file. The information is updated, as necessary, on all subsequent visits. 

Covid-19
Due to the pandemic, there will be an additional consultation document for specific CD-19 related information, and an additional consent form to complete stating that: –
a) you have not been in contact with anyone with CD-19 in the last 14 days, to your knowledge
b) that you are not experiencing any symptoms of CD-19
c) that should you contract the virus you must inform White Wave asap.
There will also be a disclaimer from the therapist with exactly the same information.
All first time consultations will now be carried out on the phone or via Zoom – not face to face.

Storing your information
All client record files are stored in a lockable fire proof cabinet. Only your contact details are held on my Computer and iPhone address books – for contact purposes only. No personal, health or medical information is stored on-line. All devices are password protected and encrypted.

Retaining your information
Legally, all adult records must be retained for seven years following the date of last contact. Children’s records are retained until their 26th birthday. You have the right to ask me to destroy your records, but that request must sit within my legal commitments.

Accessing your information
Your records are accessed only by me, in preparation for subsequent appointments. You have the right to request a copy of your records at any time.

Sharing your information
Your information will be kept strictly confidential unless there are legal grounds for me to disclose to a third party, or in agreement with you to refer you to another therapist. I shall always inform you if disclosure becomes necessary and seek your permission and co-operation first.

Destruction of Documents
All documents will be destroyed seven years after your last appointment. They will be put through a cross shredder. All emails and contact details will be deleted.

Email marketing
By completing the “sign up for White Wave mailing” section on the right hand side of this website, you are giving your consent for White Wave to hold your email contact details and to send you (very) occasional special offers and promotional information.

You can either complete the on-line form or tick the box on your Consent Form at your first appointment to receive these mailings.

You can unsubscribe at any time, either through the ‘Unsubscribe’ button on the email or by emailing direct to therapy@white-wave.org.uk

White Wave uses Mail Chimp as its mailing list platform. Mail Chimp is GDPR compliant.

White Wave uses 1&1 and Word Press to support its website. Both platforms are GDPR compliant.

Complaints
If, for any reason, you are not happy with how your data is handled, please raise your concerns with me first, so that we can seek a resolution. If you are still not satisfied, then you have the right to complain to the Information Commissioner’s Office (ICO).

Jennie Parke Matheson
July 2020

  • White Wave – open for business

    We were delighted to announce that all therapists were given the green light to return to work in mid July – with of course some very specific health & safety requirements – and continue to do so.

    For full info on what will happen before and during a session please click: HERE

    If you have any thoughts or queries regarding either massage or healing work during this time, do call or email. Contact details are immediately below.

    Thank you for bearing with us. Stay safe…

  • Contact White Wave

    If you have an enquiry or to make an appointment:- Telephone: 020 8444 7570
    Email: therapy@white-wave.org.uk

  • Free Initial Consultation

    All first-time clients are offered a free 30-minute consultation immediately prior to the first session.

    Due to Covid-19, this will be carried out via email, over the phone or via Zoom, preferably the day before, as face-to-face sessions are currently not recommended.

  • Gift Vouchers for all occasions…

    For Birthdays, Anniversaries, Mothers Day, Fathers Day, Easter and Christmas – a relaxing therapeutic Massage or Energy Work gift for someone you care about, to help them unwind…

  • Special offer – 10% discount

    If you pay in advance for 4, 5 or 6 sessions you will receive a 10% discount. For more info, click HERE

  • BAPAM Practitioner Registration

    Jennie is a Registered Practitioner with BAPAM – the British Association for Performing Arts Medicine. Click HERE for further information

  • Sign up for White Wave mailing

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